Phone Etiquette

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Let talk about > Phone Etiquette

Phone etiquette means being respectful to the person you are talking with, showing consideration for the other person's limitations, allowing that person time to speak, communicating clearly and much, much more.

Phone etiquette is important because virtually everyone has a Mobile Phone now.  Remembering to use proper phone etiquette, whether answering the phone or making phone calls, leaves callers with a favorable impression of you.

 

Always identify yourself at the beginning of all calls.

1. When in the office, always answer a telephone by saying: “Hello/Good Morning, Marketing Department, Sara speaking.”

2. When using cell phone, either simply say Hello, or state your name, Hello, Sara here.  Do not answer by using words such as “yeah” or “yes.”

3. When placing a call, always state your name along with the name of the person you are calling. Example: “Hello, my name is Sara from ABC Corporation.  May I please speak with Ms. Stephanie?” 

Be sensitive to the tone of your voice.

Do not sound overly anxious, aggressive or pushy. It is important your tone conveys authority and confidence.  Do not lean back in your chair when speaking on the telephone. Sit up in your chair or stand during the conversation

Move away from others while talking on the phone

If possible, keep a 10-foot (3 meter) distance between you and anyone else whenever you talk on your phone. Most people do not want to hear what you're talking about. 

Avoid talking about personal details in public

Personal is just that: personal. If callers want to talk about personal details, tell them that you will call them back later, move someplace where you can have a little privacy, or switch to text messaging.

Very important, Do Not Multi-Task

Avoid making calls while driving, walking on the road, or doing anything that involves interacting with other human beings. In some situations it puts your life and the lives of others in danger, and in other situations it can bother some people.

Know where are the places not allow to use your phone

Some places are inappropriate for cell phone usage, so avoid talking on your cell phone or having it ring. Places like, Hospitals, Elevators, Auditoriums, Taxicabs, Buses, Trains, Meetings, Libraries, Museums, Places of worship, Schools, Lectures, Live performances, Funerals, Weddings, Movie theaters, Restaurants, While visiting relatives, Turn your phone off at any time that you are asked to when on a plane, Or, in fact, anywhere else where people are likely to be disturbed, unless it is important and you can't go anywhere.

Avoid using  your phone when having a meal with someone

Ideally, you should turn it off entirely. If you're anticipating an important call, let the person you're with know beforehand that you're expecting a call that you'll need to take. No matter what, don't hold a conversation at the table; step away, and don't stay away any longer than you would for a bathroom break. Never text at the table, even if the face-to-face conversation dies down. It will be seen as disrespectful.

Cindy Tan

65 97421128

cindytan.training@gmail.com